Privacy Policy

PRO-STACK is a local service directory and scheduling platform connecting residents with trusted local service providers.

PRO-STACK is a product of POC-It (Professionals Online Content). POC-It is the parent company and operator of the PRO-STACK platform. All data practices described in this Privacy Policy are the responsibility of POC-It on behalf of PRO-STACK.

Contact: support@pro-stack.us · pro-stack.us

From Residents:

• Name, phone, and email address submitted via booking or contact forms
• Neighborhood or city area (you choose this — we don't detect your GPS location)
• Review content and star ratings submitted for providers
• Messages sent through PRO-STACK messaging
• Appointment details (dates, times, services booked, cancellation info)
• General device and browser info for security and platform stability

From Service Providers:

• Business name, owner name, phone number, and email address
• Business description, services offered, and service areas
• Optional profile info: website, license number, insurance status, years in business
• Payment method (processed entirely by Stripe — we never store card numbers)
• Terms of Service acceptance records: date, time, and version agreed to
• Availability schedule set in PRO-STACK PRO
• Customer and job data entered manually by the provider in PRO-STACK PRO
• Activity data: messages sent, bookings received, jobs completed

• Show provider listings and match residents with nearby service providers
• Process and confirm appointment bookings
• Send booking confirmations, cancellation notices, and 24-hour reminders
• Optimize provider schedules and route recommendations in PRO-STACK PRO
• Process and manage provider subscriptions through Stripe
• Moderate and publish resident reviews
• Deliver messages between residents and providers
• Send trial expiration reminders and billing notifications
• Monitor platform health, detect abuse, and ensure user safety
• Generate anonymized analytics about platform performance

We share limited data only with the services that power PRO-STACK:

• Stripe — to securely process provider subscription payments. Stripe handles all payment data under their own privacy policy. We never see your full card number.
• SendGrid (Twilio) — to send transactional emails (booking confirmations, reminders, etc.)
• ProStack Platform Services — the secure cloud infrastructure that hosts and powers PRO-STACK
• Law enforcement — only when legally required or to protect user safety

All subscription payments are processed by Stripe, a PCI-compliant payment processor. When you enter payment information on PRO-STACK, you are entering it directly into Stripe's secure system.

PRO-STACK and POC-It never store, see, or handle your full credit card number, CVV, or bank account details. We receive only a confirmation that payment was successful and a reference ID from Stripe.

Stripe's Privacy Policy is available at stripe.com/privacy.

What we use:

• Session cookies — keep you logged in while you browse the site
• Local storage — remember saved providers and your preferences between visits
• Area/city selection — you choose your neighborhood or city from a list. We use this only to show you nearby providers. We do not access your device's GPS or live location unless you explicitly tap "Use My Location."
• No advertising or tracking cookies — we do not use Google Ads pixels, Facebook Pixel, or any cross-site tracking tools of any kind
• Google Analytics (GA4) — we use Google Analytics to understand anonymous traffic patterns (pages visited, session duration, device type). Google Analytics sets cookies (_ga, _gid) in your browser. No personally identifiable information is shared with Google. You can opt out via Google's opt-out tool.

If you decline cookies or clear local storage: The PRO-STACK directory remains fully accessible. You can still search for providers, view profiles, and contact them. The only limitation is that your saved providers list and area preferences will not be remembered between sessions. No core platform functionality depends on cookies — declining does not prevent browsing or contacting providers.

Cookie consent record: When you accept or decline cookies via the consent banner, your choice is recorded in your browser's local storage. This preference is respected for all future visits from the same browser. PRO-STACK does not store cookie consent status server-side for anonymous visitors.

When a resident submits a booking, PRO-STACK stores customer name, email, phone, area, service requested, and appointment details. This data is visible to the relevant provider and PRO-STACK admins. Booking data is retained for up to 2 years.

Soft cancellations: When a booking is cancelled, it is not permanently deleted. Both parties see it marked as "Cancelled" in their history and can remove it from their own view at any time.

Non-PRO-STACK customers: Providers may add their existing private clients to PRO-STACK PRO for scheduling purposes. That data is entered by the provider and is their sole responsibility.

PRO-STACK sends transactional emails for booking confirmations, cancellations, 24-hour reminders, subscription alerts, and platform updates. Emails are sent from noreply@poc-it.co via SendGrid (Twilio).

Transactional emails cannot be opted out of while you have an active booking or subscription, as they are necessary for the service to function.

• Credit card or bank account numbers (all payments handled entirely by Stripe)
• Social Security numbers or government-issued ID numbers
• Real-time GPS or device location (we use neighborhood/area selections you enter)
• Health, medical, or sensitive personal data of any kind
• Passwords (authentication is handled by our secure system)

Provider profiles are publicly visible — no login required to browse. Active providers appear in search results. Inactive or expired providers are hidden from public search. Providers control which contact details (phone, email) appear on their public profile.

We retain your data for as long as your account or listing is active, plus a reasonable period afterward for legal and operational purposes. You may request deletion of your data by contacting support@pro-stack.us.

PRO-STACK is not directed at children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted data, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the top. Continued use of PRO-STACK after changes are posted means you accept the updated policy.

PRO-STACK sends the following types of emails:

• Transactional emails — booking confirmations, cancellation notices, 24-hour reminders, and subscription receipts. These are required for platform operation and cannot be opted out of while your account or listing is active.
• Account emails — trial expiration warnings, subscription status alerts, and security notices. Required for account holders.
• Win-back emails — sent to former providers whose listings have lapsed. Each win-back email includes an unsubscribe link at the bottom. Clicking it will permanently remove you from future win-back communications.

To opt out of any non-transactional email, click the Unsubscribe link at the bottom of any PRO-STACK email, or contact us at support@pro-stack.us with the subject line "Unsubscribe." We will process your request within 10 business days.

Questions about your privacy or this policy?
Email: support@pro-stack.us
Website: pro-stack.us
Operated by: POC-It (Professionals Online Content)
Mailing Address: POC-It · PRO-STACK · Virginia, United States
Support Hours: Monday–Friday, 9am–5pm ET